Tag: Newsdesk
Aggregation pioneer marks one-year milestone with new Social Media Metabase portal, expanded news coverage, new search engine tools, new publisher product, new mobile app
Reston, VA—Aggregation pioneer Moreover Technologies has moved aggressively on their mission to solidify the top spot in breadth and depth of social media and news capabilities in the year since a private investment group acquired the company from VeriSign, Inc.
According to company President Paul J. Farrell, investment team leader, “The ink on the May 2009 acquisition contract wasn’t even dry when a product team started expanding our social media and news presence to help our clients monitor what’s happening, identify trends, and use the information to enhance their customer support and marketing services. This was one facet of an overall strategy to address many challenges at once, beefing up combined news and social media monitoring and improving our analytical tools.”
Leading the way is a newly launched Social Media Metabase business intelligence portal with expanded content filtering, sharing and analysis tools. This repository includes 976,000 spam-free, editorially reviewed White List feeds providing 1.4 million average daily posts refined from more than 12 million sources. “We cover all the Web’s most prominent social media sources, commentators and discussions,” notes Product Manager Brian Mackie. “A year ago, the Metabase contained 250,000 feeds, chiefly blogs and podcasts, with 500,000 posts. That’s a 280 percent increase in posts coupled with a 390 percent increase in sources.”
Moreover’s social media universe includes forums, microblogs, consumer review sites, video and photo sharing sites, wikis, social networks and comments, including such key sites as YouTube and Twitter.
The new Metabase portal provides detailed source lists and indexing statistics, giving customers more detailed insight into coverage. Other enhancements include comprehensive categorization and metadata tying to country, language, publishing platform, topic and media type. Quantity of tagged feeds, and countries, languages and platforms covered is constantly growing. Currently, Moreover indexes more than 100 countries and 50 languages.
Also noteworthy is the impending combination of the Social Media Metabase and News Metabase into one portal. “Having the news and social media all in one place will provide clients the ability to understand connections between the content. This shows metrics we can support, analysis of data returned, most linked sources, and the most salient pieces,” emphasizes Mackie.
News coverage also is up considerably, with 218 percent growth in average daily article count to 600,000 from 275,000; and with a 15 percent increase to 35,000 sources.
Farrell notes, “To help fuel our growth, Moreover has more than doubled the size of our client service team, enabling our clients to filter through all the noise and identify the information they are seeking.”
Moreover Technologies’ Search Engine Toolkit (SET) now offers a search API across all news and social media types (versus just news a year ago), offering “direct query access to our index for custom feeds and search implementations,” says Mackie. “It’s fairly plug-and-play, and goes in some pretty fancy directions. We can provide very specific content by topic, news and social classifications.”
Other value-added applications, such as Moreover’s Newsdesk, sit on top of SET. Newsdesk provides an intuitive dashboard that enables access to breaking Web news and fast creation of branded information-sharing tools such as newsletters.
Responding to publisher interest in monitoring and complementing how and where their Web content appears, Moreover Technologies has developed the MetaMonitor content discovery application. MetaMonitor enables publishers to compare and contrast details of original and republished content. “It’s a great analytical tool for publishers,” notes Farrell.
Rounding out first-year accomplishments, Moreover Technologies also launched an iPhone application as part of a wider mobile strategy.
For more information, contact Ryan Roe at salesinfo(at)moreover(dot)com.
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Since 1998, Moreover Technologies has been a trusted aggregator of global news and social media. Through US and UK offices, the firm offers corporate customers worldwide direct access to comprehensive, yet targeted, real-time business and consumer information from the Web’s most read and respected sources. Daily, Moreover Technologies aggregates two million news articles and social media posts from more than a million editorially vetted sources across 100+ countries, 50+ languages and 800+ searchable industry categories (statistics as of June 2010).
June 9, 2010
IntraTeam 2010 has been taking place over in the Danish capital Copenhagen this past week, a global conference on how to create more effective and valuable intranet tools. The event featured many influential speakers and thinkers in the intranet sphere, including former Shell Enterprise Portal Manager Rossen Roussev who touched upon the successful relationship between Royal Dutch Shell and Moreover.
Wheat & Chaff blog has a good summary of the event as a whole, summing up the benefits Newsdesk provided for Shell nicely by illustrating how the supermajor managed to save millions of dollars by consolidating overlapping media monitoring contracts into the one solution.
The IntraTeam Event 2010 is rounding off today, so catch the latest #IE10 tweets to stay in touch with the latest thoughts and comments while you can!
March 4, 2010
Just in time for Christmas we have unwrapped a few goodies in Newsdesk that we hope will deliver a little bit of festive cheer!
In a final Newsdesk update for 2009 we are adding a splash of colour to things by including news images alongside headlines, where available, and displaying source favicons next to source names in both news and social media search results.
Newsdesk source and favicon images.
Also in this update is the added functionality to now search over news sources from individual US States, complimenting the existing UK Counties search filter. So should the focus of your query only be based around New England sources then this update allows you to quickly and easily isolate those news sites relevant to you.
As mentioned in our previous post the social media content and coverage is continuing to grow, so alongside the news content Newsdesk provides a complete media monitoring package. Should you have any questions or feedback on these changes please let us know!
December 18, 2009
Here at Moreover we are pleased to announce a free Webinar showcasing how to track and monitor the latest social media buzz using Moreover’s Newsdesk.
It has been estimated that by the year 2010, 70% of all digital information being created will be user-generated, with social media applications, such as Twitter, Wikipedia, Amazon, YouTube and Flickr attracting over one billion users within five years.
With the dramatic increase in user generated content, the challenge for today’s content manager is how to track quality social media news and disseminate it across their enterprise.
The Webinar, first in a series of events and activities focused on important industry issues, will take place this Wednesday 23 September at 16.30 BST/11.30 EDT/08.30 PDT. So if you’re interested in attending please register here and we look forward to your company on Wednesday!
September 21, 2009
As the buzz and influence around social media intensifies we’re pleased to announce the addition of this exciting new content as part of our Newsdesk product. Alongside the existing blogs and podcasts customers can now track content from microblog sites such as Twitter and FriendFeed, video sharing services like YouTube, forums including Neowin and Digital Spy, consumer reviews such as Amazon user reviews, wikis consisting of Wikimedia Foundation sites and photo sharing sites covering the likes of Flickr and SmugMug.
Above showing an example screenshot of a quick search over Microblogs in Newsdesk.
As we look to grow our social media monitoring tools and content we will be continuously adding to our “White List” of feeds, so as conversations happen across the Social Web the best place to track, analyse and manage your information is Moreover’s Newsdesk.
September 8, 2009
We’re pleased and proud to share a great customer success story with you – we’re pleased because the customer is pleased, and we’re pleased because we can tell you about it. We’ll be even more pleased when we repeat the success at other organisations looking for similar solutions to those of Royal Dutch Shell.
The customer case study is on our website, but it’s printed below in full as well - as you can appreciate this is a pretty good story for us to tell, so please forgive us this slightly vanglorious customer case study post!
Two requirements stood out: the technical capability to deliver and integrate with Shell’s IT environment, plus extensive coverage of international news across the many languages needed by a global corporation. Delivery of service started in the autumn of that year and has progressed in close partnership ever since. In the process Shell has become one of Moreover’s largest customers.
Over time the project has developed and expanded. As part of an intranet re-design, Moreover’s Newsdesk was embedded within the Shell online portal as a key component, providing Shell’s employees with access to real-time news and blogs directly from the intranet – thanks to integration with Microsoft’s ActiveDirectory there are no additional login requirements for users.
In fact, employees on the intranet don’t even realise that they are using an externally provided service. When they click the News tab on the intranet, they go straight through to a Shell-branded version of Newsdesk, where they can search for news, retrieve saved feeds, set up email alerts and read feeds and headlines set up by central office. As part of a custom implementation for Shell, users can also search across internal company content through the portal.
Rossen Roussev, Head of External Intelligence at Shell who has led the project on their side, puts it as follows: “Usage of Moreover’s Newsdesk and its content has been quite phenomenal, with users accessing thousands of articles on a daily basis. The combination of excellent content, easy-to-use interface and full integration with our intranet were key to acceptance with minimal effort required for change management and end-user training.”
The other half of the Moreover-Shell project has been to provide Shell’s marketing and business intelligence teams with a media monitoring service, to help them manage the global tide of online news. For example, Shell uses Moreover to track and respond to news about the company and its subsidiaries, to monitor local operations and political developments, to read up on the industry and other companies and to track developments in technology, science and the environment.
Creating these targeted news channels takes editorial intelligence and expertise. “Having access to so much content at your fingertips requires a careful consideration of the topics and issues we wanted to expose to our readers”, says Rossen. “User’s confidence can be easily lost if you’re tracking a issue critical to Shell and your tailored feed has captured an irrelevant article. Moreover’s Editorial and Customer Services teams have been a major factor in ensuring this was a success and minimising the risk factors of running this in a fully automated manner.”
In the process, Shell was able to target and replace a number of existing media monitoring contracts and consolidate under a single provider. This has produced real, measurable bottom-line impact and has proven the service. Rossen states it clearly: “Utilising Moreover’s Newsdesk, we’ve been able to stop and consolidate a number of contracts with external agencies providing media monitoring for us. $4mln saved and another $1mln avoided in a single year – do I need to say more?!”
Today the work continues. Shell’s business requirements provide a great blueprint for the wider market opportunity for this type of service. Their product feedback has been hugely valuable to the product and engineering teams at Moreover. For instance, new features such as the recently introduced analytics, the upcoming newsletter and the improved email alerts service all incorporate feedback from Shell.
The challenges continue too of course, with intranets developing apace, driven forward by Web 2.0 technologies and expectations. Moreover’s long-term design on enterprise services and its commitment to Shell and its many other global clients create an excellent position from which to take advantage of the ever-evolving opportunities in this sector. These are challenging but also hugely exciting times, and Moreover is looking forward to working with Rossen and his team in the years ahead and to sharing future successes with other great companies and teams to come.
To discuss how Moreover can save your organisation money or to find out more about our products and services, please contact the Moreover Sales department on the following details:
February 10, 2009
We’ve added a new user forum to Newsdesk, for clients and users to submit product ideas and vote on the bright sparks put forward by others. The drill is of course for customers to tell us which features matter most and to help us organise and prioritise our product development schedule.
It’s using Uservoice for out-of-the-box foruming - thanks for making life easy! I recall some years ago we invented our own internal bugtracking tool (sorry, I mean ‘featuretracker’) – pan forward, and it’s nice to enjoy a real-life example of technology helping us work smarter, without actually having to divert and build it. Feels like progress…
Here’s a screenshot of said forum. Click it to link to our Free Feeds forum – same setup again but for the free feeds portion on our website instead of Newsdesk.
January 21, 2009
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